CSR VACATION SPECIALIST

Nature of Work
As part of our Guest Services Team, you will:
? Deliver superior hospitality to guests interested in booking a beach vacation
home on the Outer Banks of North Carolina
? Assist guests in selecting the ideal vacation home through phone, text and email
inquiries via home criteria driven searches
? Assist guests with updates or provide additional information about their existing
reservations
? Respond to questions regarding rental homes and the Outer Banks area;
especially impacts from COVID-19
? Assist with guest survey responses, call reminders and website inquiries
? Foster and maintain professional and courteous relationships with guests,
potential guests, and staff members through phone, text, and email
communication
Key Responsibilities
? Communicate via phone, text, email and social platforms
? Assist leads and prospects with locating their perfect vacation rental home(s)
and/or Special Event home
? Interactively listen and adapt to the specific needs of the guest
? Provide alternative or comparable solutions
? Upsell travel protection and additional services
? Recommend preferred vendors, resources and local activities
? Accurate record taking
? Coordinate, schedule & perform Home Tours
? Help Guests understand the Vacation Rental Agreement (lease) & Guest
Statement of Account
? Process payments
? Provide effective feedback in meetings